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Virgin Trains Complaints - Virgin Trains

Virgin Trains Complaints. Have Your Say.

Please Note: Virgin Trains Lawyers have specified that we clearly state that this site is NOT affiliated or monitored by Virgin Trains and you can contact Virgin Trains at http://virgintrains.co.uk/contact we do however represent the views of the travelling public. This website contains information posted by the public for the public.

Post a Complaint

All complaints are public and shown below. If you don't want your name to be shown, leave the name field blank and your post will be anonymous.

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Latest Complaints


Anonymous
20/04/17

Unhelpful Staff

I'm a daily commuter on the Virgin East Coast trains travelling over 100 miles a day to work.

I just want a hassle free journey and to travel in peace.

Being a paying customer I would to expect not to be harassed or targeted by the Virgin crew members.

Today the 20th of April, 2017 I boarded the Virgin train from York at Stevenage at 18:00. As the train was approaching KingsX, I wanted to walk ahead to get to the door. To do so I had to pass through a small compartment where 4 of the Virgin crew members were sitting one(Beatrice) with her feet out in the aisle and the one man( did not see his name badge) had his torso sticking out in the aisle. They could see me walking towards them from a distance but she still did not move her feet out nor did the man. As I got closer I did not understand why they were blocking the aisle, I thought maybe they were in a meeting etc and I stalled for a few seconds and before I could ask the crew member to let me pass, she very condescendingly said "just say excuse me".

She works in CUSTOMER SERVICE!!! She sees a passenger coming through you automatically move your feet and your body out of the way and let the person through. I would do that, I don't need to work or be trained in customer service!!! If I'm standing in the aisle and I see that another passenger wants to pass through, I try to get out of their way and let them through. I don't stand there and order them around. I was thoroughly upset with the way Beatrice behaved and treated me. All this while I could sense the other crew members sniggering.

I was in utter shock about this whole situation, I was singled out and targeted for no reason whatsoever, I could not see her name badge the first time because her jacket was covering it. After collecting my thoughts I decided I needed to get her name so that I could raise a complaint so when I went back to the coach to see her name badge or ask her for her name. She was so presumptuous and opened her jacket and showed me her name badge and said "ya it's Beatrice" with her go do what you want with it tone and attitude.

I'm sure you have cameras in every coach, I request you to please take a look at it and do the needful.

Thank you,


Anonymous
20/04/17

Delay

I'm a daily commuter on the Virgin East Coast trains travelling over 100 miles a day to work.

I just want a hassle free journey and to travel in peace.

Being a paying customer I would to expect not to be harassed or targeted by the Virgin crew members.

Today the 20th of April, 2017 I boarded the Virgin train from York at Stevenage at 18:00. As the train was approaching KingsX, I wanted to walk ahead to get to the door. To do so I had to pass through a small compartment where 4 of the Virgin crew members were sitting one(Beatrice) with her feet out in the aisle and the one man( did not see his name badge) had his torso sticking out in the aisle. They could see me walking towards them from a distance but she still did not move her feet out nor did the man. As I got closer I did not understand why they were blocking the aisle, I thought maybe they were in a meeting etc and I stalled for a few seconds and before I could ask the crew member to let me pass, she very condescendingly said "just say excuse me".

She works in CUSTOMER SERVICE!!! She sees a passenger coming through you automatically move your feet and your body out of the way and let the person through. I would do that, I don't need to work or be trained in customer service!!! If I'm standing in the aisle and I see that another passenger wants to pass through, I try to get out of their way and let them through. I don't stand there and order them around. I was thoroughly upset with the way Beatrice behaved and treated me. All this while I could sense the other crew members sniggering.

I was in utter shock about this whole situation, I was singled out and targeted for no reason whatsoever, I could not see her name badge the first time because her jacket was covering it. After collecting my thoughts I decided I needed to get her name so that I could raise a complaint so when I went back to the coach to see her name badge or ask her for her name. She was so presumptuous and opened her jacket and showed me her name badge and said "ya it's Beatrice" with her go do what you want with it tone and attitude.

I'm sure you have cameras in every coach, I request you to please take a look at it and do the needful.

Thank you,


mrs Jane Hare
14/04/17

Dirty Toilet

I have had some terrible journeys on East Coast trains the staff all appear to be on the fiddle,they never want to give you service only take your cash.


Emma Gypps
20/01/17

Unhelpful Staff

I was travelling on the Virgin train 1st Class from Liverpool lime street to Euston yesterday (19/1) 16.47pm seat H21 and H18.

A female member of staff offered us food, I asked what sandwiches were on offer, I had my eye on the nachos , but then said oh 'no thank you actually i don't want nachos, what else do you have?" She very rudely and abruptly replied " I've already told you!" I was not impressed but didn't think too much of it.

She then proceeded to serve the passengers next to us then turned on her heel to my colleague (sitting opposite me) lent over him and just took his serviette, knife and fork pack and gave it to the other passenger. She didn't ask if we were going to use it or/ and excuse me .... nothing! When I stated that was rude, she told me that ' well he wasn't going to use it' granted he had chose a sandwich but would have used the serviette etc.

The manner in which she spoke was really awful and extremely rude. Im not one to easily complain but it has really effected me enough to write this message.

I just couldn't believe how rude she was. Nearly all the 1st class carriages were filled with Roche employees, as were had a conference in Liverpool. A colleague of mine had complained to me about a rude member of staff on her trip up a couple of days before. This does not leave a good impression.

I look forward to your response.


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19/01/17

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