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Virgin Trains Complaints - Virgin Trains

Virgin Trains Complaints. Have Your Say.

Please Note: Virgin Trains Lawyers have specified that we clearly state that this site is NOT affiliated or monitored by Virgin Trains and you can contact Virgin Trains at http://virgintrains.co.uk/contact we do however represent the views of the travelling public. This website contains information posted by the public for the public.

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Latest Complaints


Emma Gypps
20/01/17

Unhelpful Staff

I was travelling on the Virgin train 1st Class from Liverpool lime street to Euston yesterday (19/1) 16.47pm seat H21 and H18.

A female member of staff offered us food, I asked what sandwiches were on offer, I had my eye on the nachos , but then said oh 'no thank you actually i don't want nachos, what else do you have?" She very rudely and abruptly replied " I've already told you!" I was not impressed but didn't think too much of it.

She then proceeded to serve the passengers next to us then turned on her heel to my colleague (sitting opposite me) lent over him and just took his serviette, knife and fork pack and gave it to the other passenger. She didn't ask if we were going to use it or/ and excuse me .... nothing! When I stated that was rude, she told me that ' well he wasn't going to use it' granted he had chose a sandwich but would have used the serviette etc.

The manner in which she spoke was really awful and extremely rude. Im not one to easily complain but it has really effected me enough to write this message.

I just couldn't believe how rude she was. Nearly all the 1st class carriages were filled with Roche employees, as were had a conference in Liverpool. A colleague of mine had complained to me about a rude member of staff on her trip up a couple of days before. This does not leave a good impression.

I look forward to your response.


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